Please be advised that all returns and refunds are subject to approval in accordance with our Terms & Conditions & Refunds & Returns Policy. Once we receive and review the item, our dedicated team will carefully assess the condition and reason for the return/refund. Rest assured that we aim to process your request as efficiently as possible.

After the review process, we will either approve or decline the request based on the eligibility criteria and our Refunds & Returns policy. If approved, we will proceed with the necessary steps to ensure a smooth return or issue a refund according to the original payment method.

For the smooth processing of your request, kindly provide accurate and detailed information in the form below, including your order number, contact details, and the reason for your request. This will help us expedite the evaluation process and serve you better.

If you have any questions or need further assistance, please don’t hesitate to contact our customer support team at sales@haylingislandsouvenirs.co.uk. We are here to assist you throughout the process.

Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.

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