1. Refund Eligibility.1.1 The item must be in its original condition, unused, and in the same packaging as you received it. 1.2 The item must be returned within 14 days from the date of delivery. 1.3 Items that are non-returnable include customised/ bespoke products. You can easily process refunds and returns either through your My Account section or by visiting our dedicated Refunds & Returns page.
  2. Refunds. 2.1. Once we receive your returned product, we will inspect it to ensure that it is in unused and salable condition. we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the product is in unused and salable condition, we will process your refund within 14 days of receipt. 2.2. Refunds will be issued to the original payment method used to make the purchase. 2.3. Shipping and handling charges are non-refundable.
  3. Exchanges. 3.1. We do not offer exchanges for returned products. If you would like a different product, please return the original product for a refund and place a new order.
  4. Shipping Costs.1. The cost of shipping the product back to us is the responsibility of the customer, unless the product is defective. 4.2 We recommend using a trackable shipping service and purchasing shipping insurance when returning items to ensure the safe and timely arrival of the return
  5. Damaged or Defective Items.1 If you receive a damaged or defective item, please contact us immediately atΒ  sales@haylingislandsouvenirs.co.uk . We will work with you to resolve the issue promptly.
  6. Cancellation Policy.1 Orders may be cancelled within 24 hours of purchase. To request a cancellation, please contact us at sales@haylingislandsouvenirs.co.uk with your order number. 6.2 If the order has already been shipped, the standard return policy will apply.
  7. Contact Us. 5.1. If you have any questions or concerns about our returns policy, please contact us at sales@haylingislandsouvenirs.co.uk

Thank you for reading our returns policy